Mental health support when you need it.
Whether you need counseling, therapy, or treatment, you have options. BCBSTX medical coverage provides comprehensive mental health services, while the Employee Assistance Program (EAP) offers free, confidential support through in-person or virtual sessions regardless of enrollment in a medical option.
BCBSTX members have access to confidential mental health resources designed to support a range of mental/behavioral health issues. Coverage includes counseling and hospitalization as well as office visits and telemedicine. All services are subject to applicable copays and coinsurance.
For most mental health services, it’s best to start with your primary care provider, who can steer you toward the best treatment options for your unique situation. Search for a provider on bcbstx.com or call 1.877.213.6898.
To connect virtually with a mental health provider using MDLive, visit members.mdlive.com/bcbstx or call 1.877.213.6898. In-home counseling sessions with a licensed provider are subject to a copay.
Provides access to therapists, videos, podcast, articles, and 15+ wellness assessments, including a Wellness Check-in. Visit bcbstx.com, choose Behavioral Health. Then, click Mental Health Hub.
This program, delivered through TELUS Health, provides no-cost therapy with licensed therapists anytime, anywhere, from any device. Build coping skills through CBT and get help to improve your mental well-being. Find details on metlife.cbt.telushealth.com.
Magellan Healthcare offers pre-paid therapy for Oncor employees and their household members, regardless of enrollment in BCBSTX medical coverage.
Benefits include eight pre-paid (free to you) counseling sessions (either in-person or virtual) per issue, per 12-month period. Set up your free Magellan Healthcare account now so it’s ready when you need it.
Go to Member.MagellanHealthcare.com or call 1.800.327.6608.
Refer to the Summary Plan Description for the Oncor Electric Delivery Company LLC Employee Welfare Benefit Plan and other documents in the Resource Library. You may obtain a copy of the required legal notices at no cost by opening a case through myhrconnection.oncor.com. Go to HR Help and submit a case to the benefits team.
Options and programs described in this website, as well as other communication materials, are intended only to be summaries of certain provisions of Oncor’s employee benefit plan(s) (the “Plan”). Benefits communication materials from the Oncor Benefits Department update and modify certain provisions of the Plan and, as such, constitutes a summary of material modifications under the law. The programs are governed by formal plan documents, and, in the event of a discrepancy, the formal plan documents will prevail. Oncor reserves the right to amend and/or terminate any or all of its benefit programs, in whole or in part, from time to time. The employee benefits offered through the Plan are optional. Any recommendations of any of the third-party administrators or insurers, or in-network/out-of- network designations are made solely by the applicable third-party administrators and/or insurance carriers, not by Oncor or the Plan.